Support

Frequently Asked Questions

FAQ

What is Soho Jacket?

Soho Jacket is a lifestyle brand offering a curated selection of clothing and accessories, designed to help you look and feel your best. We focus on quality fabrics, fit, and timeless style across our Clothing and Accessories categories.

What categories do you offer?

We offer products across Clothing and Accessories, including outerwear, tops, bottoms, dresses, bags, belts, hats, jewelry, and other daily wear essentials. Each item is selected for style, comfort, and durability.

Do you offer international shipping?

Yes, Soho Jacket ships internationally. Shipping rates and delivery times vary by destination. During checkout, you can see the available options and estimated arrival times for your location.

What payment methods are accepted?

We accept major credit and debit cards, PayPal, and other secure online payment options. All payments are processed securely to protect your information.

What is your return policy?

We offer a hassle-free return policy within 30 days of delivery for most new, unused items with original tags attached. Returned items must be in their original condition. For details, please review our full return guidelines at the bottom of our site or contact customer support.

How do I track my order?

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. You can also view order status from your account page.

How do I contact customer support?

You can reach our customer support team via email at support@sohojacket.com or through the contact form on our website. We typically respond within 1–2 business days.

Do you offer size guides?

Yes, each product page includes a size guide with measurements and fit recommendations. If you’re between sizes, we recommend choosing the smaller size for a snug fit or the larger size for a looser fit depending on the item.

Are there ethical or sustainable practices at Soho Jacket?

We strive to source quality materials responsibly and work with partners who share our commitment to ethical production and sustainable practices. Details about materials and manufacturing can be found on product pages and our sustainability overview page.

How do I care for my clothing and accessories?

Care instructions vary by item. Please refer to the care label on the product and the care section on the product page for exact washing, drying, and maintenance guidelines to preserve quality and fit.

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