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Frequently Asked Questions

Frequently Asked Questions

What categories does Soho Jacket offer?

Soho Jacket provides a wide range of categories to suit your lifestyle, including Clothing and Accessories, Accessories, Bedding, Comforters, Down Comforters, Throws, Loungewear, Blankets & Quilts, Home Decor, Nursery, Sleepwear, Pillows, Bath, Bath Robes, Down Alternative and Natural Fill, Apparel, Robes, Scarves, and Pillow Cover.

Do you offer down and alternative fill options?

Yes. We offer Down Comforters as well as Down Alternative and Natural Fill options to accommodate comfort, warmth preferences, and sustainability considerations.

What materials are used in your bedding and comfort items?

Our bedding and comfort items use a variety of materials, including cotton, microfiber, down, and synthetic fills. Specific product pages detail exact fabrics, fills, and care instructions.

How do I determine the right size for bedding or throws?

Choose bedding and throws by standard size guidelines (Twin, Full/Queen, King) and consider your bed dimensions. Throws are typically a fixed size for lounging and decor. Product pages include size charts and measurements to help you decide.

What is Soho Jacket's shipping policy?

We offer standard shipping on eligible items with estimated delivery times based on your location. Expedited options may be available during checkout. For exact timelines and costs, view the shipping section during checkout or our policy page.

What is the return and exchange policy?

We accept returns and exchanges within a specified timeframe as long as items are unworn, unwashed, and in original packaging with tags. Some items may be excluded or subject to a restocking fee. Please review the full return policy on our site for details and the process to start a return.

How can I care for my bedding and home decor items?

Care instructions vary by item. Most bedding and textiles have washing and drying guidelines on their care labels. Common guidance includes machine washing in cold or warm water and tumble drying on a low heat setting. For delicate or specialty items, follow the product page instructions.

Do you offer gift options or gift cards?

Yes. We offer gift options, including gift cards and curated gift sets, to help you gift comfortable and stylish items from our collections.

How do I contact customer support?

You can reach our customer support team via the contact form on our website, email, or phone listed in the contact section. We’re happy to help with product questions, orders, and returns.

Are there any sustainability or ethical sourcing details available?

We strive to provide quality products with responsible sourcing where possible. Specific sustainability details, certifications, and material disclosures can be found on product pages or our sustainability information page.

Can I find items for nursery and kids?

Yes, our Nursery category offers items designed for babies and children, including bedding, decor, and soft accessories suitable for nurseries and kids’ rooms.

Do you offer wholesale or bulk purchasing?

Wholesale or bulk purchasing options may be available for select products. Please contact our sales team or check the wholesale section for eligibility and terms.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use the tracking link or your account order history to monitor the status of your delivery.

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